Frequently Asked Questions
Q: Is there a minimum order requirement?
A: No
Q: How quickly will my order ship?
A: 1 business days after receipt of order
Q: Do you offer Free Freight and if so, what is the requirement to qualify?
A: Orders over 288 pieces qualify for free ground shipping
Q: Can you ship on my UPS Account?
A: Yes
Q: Do you charge a handling fee if you ship on my UPS Account?
A: No
Q: How can I qualify for an account?
A: We sell blank apparel to screen print and embroidery companies. An ASI or PPAI# and reseller certificate are required for account consideration.
Q: How do I apply for an account
A: Complete our Wholesale Account Application form.
Q: How do I apply for Terms?
A: Complete our Wholesale Terms Application form.
Q: Do I have to pay with a credit card?
A: If you are not set up with terms, then yes, orders will need to be paid by credit card.
Q: Where do you ship from?
A: Middleton, WI
Q: I would like a sample, how do I get one? Are samples free or discounted?
A: Since there is no minimum order quantity a sample order is processed just like any other order. Samples are not discounted or free.
Q: Can I order colors that you don’t stock?
A: ACA has the ability to do custom orders and colors. Minimums and lead times vary depending on the garment, color, and time of year. For more information, please e-mail your request to orders@athleticcityapparel.com.
Q: Do you have a size chart?
A: There is a specification sheet available on each product page.
Q: Are all necks set up for private labeling?
A: All our products have a tear-away neck label for easy private labeling options.
Q: Do you also decorate, or do you have recommendations for decorators?
A: ACA does not decorate. E-mail orders@athleticcityapparel.com to get a list of decorators that buy from us.
Q: What is your return policy?
A: We accept returns within 15 business days of receipt of product. Returns must be in new, unworn, unwashed condition. Returns are subject to a 15% restocking fee and must be shipped to Athletic City Apparel, 8155 Forsythia Drive, Door C, Middleton, WI 53562 at customer’s expense.
Q: What if my shipment contained items I didn’t order/wrong product?
A: E-mail orders@athleticcityapparel.com or call customer support at ______________ so we can get you the correct product.
Q: How can I join your mailing list?
A: Click Newsletter Sign-up in the top menu bar.